Week 6
Date: Tuesday 6th
& Wednesday 7th November Total Hours: 16
I was at Speakeasy as usual on Tuesday. I needed to finish
up the spreadsheet and do a couple more little tweaks on the survey before Wednesday.
I mainly spent my time on the spreadsheet. I had to weigh and measure a few
more products, and I wanted to double check the work I had already done. I
looked through the spreadsheet and picked out things that looked off, and I
would do some research to figure out if I had made a mistake. I caught a few
mistakes, but I think the majority of it was correct. I then changed the survey
a little, and I let Tim know that these were both completed and ready for our
meeting on Wednesday.
I was at Chancery Coffee this week, and I had an early
morning. I had to be in when the shop opened so my day started at 7:30. I
thought the day was going to drag on because I was tired and Chancery, being
the newest shop, is one of the slower ones. The assistant manager, Ryan, wanted
me on the counter with another member of the staff that was new to the shop. It
was nice to have another worker that did not know where everything was. It made
me feel less incompetent. We switched off working the till and preparing food
for customers.
Ryan wanted us to
work on the customer touch points that he likes to use in this shop (greeting
them, taking their order, taking the payment, taking their name, asking if they
have a loyalty card, etc.). I had my first encounter with a hostel customer
since I have started with Coffeesmiths. We asked a gentleman for his name, and
he did not take that too well. He started ranting on about how taking his name
for the coffee was silly, and how this is just as bad as Starbucks. Ryan
explained to the man that we are just trying to build a relationship with our
customers. That guy stuck in everybody’s head for the rest of the day. When you
work in hospitality, you always remember the jerks. They just rub you the wrong
way. We are only trying to do our jobs, and make customers feel welcome. Enough
of the little rant; the rest of the day went well, and I left for Speakeasy a
little before 14:00 to meet with Tim.
We started our meeting with the survey; he said I did a
great job and took some initiative in picking the design of the survey. He had
a couple of small things he wanted to change, and gave me until Thursday to
change them. The survey should now be active, and Tim and I are meeting next
week to go through some of the responses. We then moved on to the website
project. He gave his approval on the updated spreadsheet so we were ready to
move on. The next step in my project is to place on the information I have
found into the backend of the website, as well as connecting products with
related ones and suggested add on products.
He taught me some
tricks with using Wordpress, and gave me till next Wednesday to have the information
in the backend. He also wants me to compile all the product images into a
folder in Dropbox. This is a large amount of work to do in a week, but I will just
have to work through the weekend to get it done. I do have to say that this
project is making feel as if I actually work for Coffeesmiths. This is an
important project, and customers will be seeing the information I enter into
Wordpress. Coffeesmiths will be using my information to calculate shipping
rates as well. Although it is a lot of work crunched in a small time frame, I
am happy Tim trusts me to do it.
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